Postage and Insurance

We endeavour to dispatch orders within 48 hours (excluding weekends and public holidays).  We will advise you of any delays that may occur.  We use Australia Post as our only postage carrier.  If you require your items quickly please select Express Post.

Most hair bows are made to order to ensure they are perfect condition when sent to you.  If you order is large there may be a slight delay of a few days.  We will advise you of any delay.

Postal prices are based on Australia Post parcel rates and pre-paid satchel rates current as of October 2007.  Additional packaging is provided as a customer service of Pretty Beaded Things.

For St William's Primary School, Grovely (Qld) pick up is available (select at checkout) from Arana Hills or arrangements can be made to meet at school for collection.

For International purchases customs forms will be marked "Merchandise".  You will be responsible for any customs or duties imposed by your country.

The cost of shipping for International purchases starts at $11.00.  Your items will be packaged in a box to ensure that your jewellery arrives safely.  If you are purchasing one or two bookmarks (or similarly small items) they will be forwarded in a padded envelope and sent as a letter (cheaper rate).  If this occurs we will issue a refund.  If you are unsure please contact us.

For New Zealand residents please contact us for your postage amounts (around $2.50 for up to 50 grams, $3.50 for up to 125 grams and $8.00 for up to 250 grams).  It is cheaper than the International rates.

We take all precautions to ensure your parcel arrives on time and in good condition.  Pretty Beaded Things will not be held responsible for any damaged or lost parcels.

Returns

Returns will be accepted if you e-mail us within 7 day of receipt of goods informing us of your intention to return the item/s.  We are confident that you will be happy with your items and if you decide to return the items we will compensate you for return postage (to the value that was originally paid).  For example to return a bookmark you would receive as a refund the purchase price + $2.50 you paid in postage and $2.50 to return the bookmark to us.  Once we receive the item/s we will arrange your refund.  If you paid by bank deposit please enclose your account details so your refund can be arranged.