1.         Are all Pretty Beaded Things products really handmade?

Yes.  All of our products are handmade in Brisbane, Australia and made with the best quality materials sourced locally and internationally.  Each of the beads are selected by a skilled artist to produce a beautiful finished item.

2.        Can I arrange a custom designed (bespoke) piece for a special occasion?

Yes, you can have your handmade jewellery custom designed.  Simply contact us with your special instructions and I will provide you with an estimate.  Prices vary depending on the materials desired.  Please note that all custom orders are final and cannot be returned.

3.        Do you post internationally?

Yes.  We are happy to send our products to our international clients.  If you are intending on placing a large order please contact us for large parcel international postage rates.

4.        Do I have to have a Paypal account to buy online?

            No, once you choose to pay by Paypal choose “I don’t have a Paypal account” to pay by credit card or bank account.

5.        How long will it take to receive my order?

            We primarily use Australia Post for local, interstate and overseas orders

6.        What do I do if I wish to return or exchange an item?

            We want you to be happy with your purchase.  If for some reason you wish to return  all or part of your purchase please contact us within 7 day of receipt of goods informing us of your intention to return the item/s (so we know they are on their way).  While no re-stocking fee applies, we do not refund postage/insurance costs and the return postage will be at your expense.  Once we receive the item/s we will arrange your refund.  If you paid by bank deposit please enclose your account details so your refund can be arranged.

7.        Where can I go to purchase Pretty Beaded Things products in person?

            We are often holding parties in local halls and exhibiting our items at selected fetes and fairs.  Check our About Us page for up and coming events.

8.        Do you sell wholesale?

Yes we do.  Please contact us at sales@prettybeadedthings.com.au for a list of requirements or with any questions that you may have. 

9.        How do I care for my sterling silver jewellery?

Sterling silver is prone to tarnishing when it is exposed to the open air, especially when humidity is high.  The best way to protect your sterling silver jewellery from tarnish is to store your jewellery in air tight containers or zip lock bags.  Plastic zip lock bags are commonly used and they store well in a jewellery box.  Sterling silver is also a soft metal and it can be scratched.  Store your jewellery away from other jewellery pieces by placing them in separate plastic bags.  This will also protect other materials such as your pearls and other soft metals or stones.  Gold filled items can also tarnish and should be cared for in the same way.

10.      I’m allergic to nickel, is the jewellery nickel-free?

All jewellery made using .925 sterling silver or 14kt gold-filled material

11.       Do you have any special offers or discounts?

Yes, we do have special offers and discounts on our handmade jewellery.  Each month at least 2 items will be reduced for our monthly specials.  You can be the first to know about other special offers and discounts by subscribing to the newsletter.